Terms and Conditions

These Terms and Conditions govern the use of the services provided by Marc Granell Beltrán (trading as "Naiara AI") through the website ("the Site") and the desktop app for Windows ("the desktop app"): AI-powered photo restoration, enhancement and editing, the file converter and PDF tools, and the Naiara Plus subscription (together, "the Service"). By creating an account or using the Service, you agree to be bound by these Terms, the Privacy Policy and the Cookie Policy.

The Service lets you upload photos and apply various AI-powered enhancements to them: damage restoration, resolution upscaling, colourisation, removal of people or objects, and photographic filters.

Photo restoration works on a credit system: each restoration action consumes 1 credit, except restore and colourise, which consumes 2. Your first restoration is free when you create an account.

Credits are bought in one-time-payment packs that never expire, or received each month with the Naiara Plus subscription (see section 5).

The file converter and PDF tools are free and can be used without an account, on the Site and in the desktop app. Each job accepts files of up to 50 MB. Files are sent over HTTPS to our servers only to carry out the requested job and are deleted from the server when each job finishes, so you need to download the result.

The PDF studio's AI features (summarise, translate and the editor's text assistant) are available only to Naiara Plus subscribers and only run when you request them.

On the Site, the converter and PDF tool pages show ads to people who are not Naiara Plus subscribers, if they accept advertising cookies (see the Cookie Policy).

The desktop app for Windows can be downloaded from naiaralabs.com or from the Microsoft Store. It processes files online through the same service, shows no ads and lets you sign in with the same Naiara account. Its updates are downloaded from naiaralabs.com or delivered by the Microsoft Store.

To restore photos, buy credits or subscribe to Naiara Plus you must create an account, providing accurate information, and be 18 or over. You are responsible for keeping your password confidential and for all activity carried out from your account.

Credit packs are paid for with a single one-time payment via Stripe. Prices are shown in euros, taxes included where applicable, before you confirm the purchase. Your credit balance is added to your account immediately once payment is confirmed.

Naiara Plus is a monthly subscription that includes use of the Service without ads, the AI features of the PDF tools and a monthly allowance of restoration credits (currently 10 credits a month).

The subscription is taken out from your account and paid for through Stripe, also with Apple Pay or Google Pay. The price is the one shown at the time you subscribe, in euros, taxes included where applicable, and it is displayed before you confirm payment.

The subscription renews automatically every month, charging the payment method you provided, until you cancel it.

You can cancel at any time from your account, through the Stripe customer portal. Cancellation takes effect at the end of the period already paid for; until then you keep the Naiara Plus benefits. There are no partial refunds for periods already started, except where required by law (see section 6).

Naiara Plus monthly credits do not carry over from one month to the next: any you do not use expire at the end of each period. Credits bought in packs never expire and are kept separately.

If we change the subscription price, we will tell you in advance and the new price will apply from the next billing period. If you do not agree, you can cancel the subscription before it applies.

If a payment cannot be completed, the Naiara Plus benefits are suspended until the payment is resolved.

Under EU consumer-protection rules, you would generally have a 14-calendar-day period to withdraw from a digital content purchase without needing to give a reason.

However, for credit packs, because credits are delivered immediately and can be used instantly after payment, before completing payment we will ask for your express consent to the immediate supply of the digital content and your express waiver of the withdrawal right, under Article 103.m) of the recast Spanish General Law for the Protection of Consumers and Users. If you do not check that box, you will not be able to complete the purchase.

For the Naiara Plus subscription, you have 14 calendar days from when you subscribe to withdraw without giving a reason, by letting us know at [email protected]. When you subscribe, you request that the service start immediately; therefore, if you withdraw within that period, we will refund the amount paid minus the proportional part for the service already provided up to the moment you tell us you are withdrawing.

If a restoration result isn't satisfactory, you can file a complaint from your restoration history, stating the reason. We review every complaint individually and, where appropriate, refund the credit spent on that action.

By using the Service, you agree not to upload photos of other people without their consent or files you have no right to use; not to use the Service to generate illegal, defamatory, discriminatory content, or content that infringes third parties' intellectual property, image or privacy rights; and not to attempt to breach the Site's security or use the Service in an automated way without authorisation.

Breach of these conditions may result in the suspension or cancellation of your account, without prejudice to any other legal action that may apply.

You retain ownership of the photos you upload and of the results generated. You grant us a limited, non-exclusive, revocable licence to process those photos solely to provide you the Service. We will not use your images for any purpose other than providing the Service unless you expressly authorise us to do so.

Photos you upload and the results generated are kept for 30 days from their creation and are then automatically and permanently deleted, the original and the result, with no possibility of recovery. It is your responsibility to download them or order prints within that period; we remind you in your history and by email one week before. Naiara is not liable for the loss of images not downloaded once the period has elapsed.

You also retain ownership of the files you process with the converter and PDF tools, and of their results. We only process them to carry out the job you request, and we do not use them to train AI models.

We do everything reasonably possible to keep the Service available and working correctly, but we cannot guarantee uninterrupted availability, particularly regarding third-party services we depend on (AI processing of images and text, payment gateway).

To the extent permitted by applicable law, we are not liable for indirect damages arising from use of the Service. Nothing in these Terms limits the rights that consumer-protection law mandatorily grants to users who qualify as consumers.

You can close your account at any time from your account settings. We may suspend or cancel your account if you breach these Terms, with prior notice except in serious or urgent cases.

We may amend these Terms to reflect legal changes or changes to the Service. We will inform you of any material change, and if you continue using the Service afterwards, you will be deemed to accept it.

These Terms are governed by Spanish law, without prejudice to the mandatory consumer-protection rules of your country of residence. If you are a consumer, you can also turn to the consumer or alternative dispute resolution bodies in your country.

For any dispute not resolved this way, the parties submit to the Courts of Valencia (Spain), except where mandatory consumer-protection rules establish a different jurisdiction.